The fallacy about first impressions is that everybody can fake it for a minute or two. Seldom do first impressions capture an individual’s true essence, the depth and complexity that make us all human. Impressions, first or otherwise, are just that: snapshots, frozen instances in time. The full measure of a person is who they are around the clock.

Forbes magazine lists 10 perspectives on what it means to be a great leader. They include: making hard choices, knowing that people are the key to success, serving a greater cause, and focusing on helping the team. All of those fit Charlotte.